Alien City THE LUMI SHOP

Fast Shipping and Professional Packaging

We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse employees will pack each item according to our strict requirements. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to thousands of customers each day from multiple countries. This shows how we're dedicated to being the largest retailer on the internet. There are distribution centers as well as warehouses located in Europe and in the USA.

It is important to note that orders with more than one item will be processed according to the item.

Before shipping, we will examine thoroughly the items you've ordered. Most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.

Returns

The inventory is constantly changing and we do not completely manage it because of the fact that multiple parties are involved, including our warehouse and factory. So the actual stock may alter at any time. Be aware that it's possible for your order to run out of stock even after you have made the order.

Our policy runs for a period of 30 days. If 30 days have passed since you purchased your item, we cannot give you a refund or exchange.

The item must not be used and in the original packaging. The item must be in its original packaging.